Shipping Policy

When Will My Order Ship?

Please note that your order is typically processed and produced within 1–2 business days.
During promotional or sale periods, processing time may take 3–5 business days.

How Long Does Shipping Take?

For deliveries within the United States, packages usually arrive within 8–12 business days.

Unforeseeable events (such as natural disasters, holidays, or weather conditions) may cause delays. While most packages arrive on time, rare delays may occur due to shipping carriers. Therefore, we cannot guarantee exact delivery times, and delays are the responsibility of the carrier.

Legal Notice

Once your package is handed over to the local delivery service, ownership transfers to the recipient.
We ensure all packages are in perfect condition before shipping.
We are not responsible for late, lost, held, or damaged shipments, errors by the carrier, failed delivery attempts, or incorrect addresses.
Shipping is a service provided by the carrier, and any issues must be resolved directly with them.

My Tracking Shows "Delivered" but I Haven't Received It

We understand how important your order is!
If tracking indicates your package as delivered but you have not received it, please check your surroundings first — it may have been delivered to a neighbor by mistake.
Also, check with family members, roommates, or building management if they may have accepted the package.

Please note: Once tracking shows "delivered" and the delivery address matches your information, the order is considered successfully delivered.
Our insured shipping policy only covers orders up until the carrier marks them as delivered.
We will do our best to assist, but the store is not responsible for lost or stolen packages after delivery. If the package cannot be located, please contact the shipping carrier to file a claim.

High-Risk Orders Policy

We take the security of all transactions and the reliability of the shopping experience very seriously.
For high-risk orders, we may perform an additional verification process:

Detection of High-Risk Orders:
Orders may be flagged as high-risk if, for example, they are unusually large, multiple orders are placed in a short time, or inconsistencies appear in payment or shipping information.

Verification Process:
If an order is flagged, we will contact you via email or SMS to confirm certain information. Additional details may be requested to verify the order’s legitimacy.

Shipping Delay:
High-risk orders will only ship after verification is complete. This protects both customers and our business against potential fraud.

Customer Cooperation:
Please respond promptly to verification requests to avoid delays. Orders may be canceled if no response is received.

Chargebacks & Disputes:
Orders pending verification may not qualify for chargebacks or disputes due to delayed shipment. By ordering, customers agree to these terms.

Privacy:
All information provided during verification is confidential and used solely for order confirmation purposes.

COVID-19 Policy

Please note that delivery times may be longer due to COVID-19.
Delays depend on the region and may occur due to reduced working capacity or increased order volume.

Do I Receive a Tracking Number?

Yes! Every order receives a tracking number once shipped.
Since our product sourcing teams work with multiple warehouses, items may ship from different locations.

Once you receive your tracking number, you can track your package via the “Order Tracking” section on our website.

Can I Cancel My Order?

Due to fast processing times, cancellation requests cannot be accepted after placing the order.
Once you receive your order, you may contact us at info@personalized-boutique.com to arrange a return or refund.

I Entered the Wrong Address

If you provided an incorrect address, please contact us immediately at info@personalized-boutique.com.

My Product Arrived Damaged

If this occurs, please contact info@personalized-boutique.com with:

  • Your order number

  • A photo of the damaged product

Once received, we will send a replacement product free of charge.

Thank you for choosing our store! 💛